Today, we’re excited to announce our partnership with Nylas, the state-of-the-art communications platform that gives developers universal access to email, calendar, and contacts providers through a single API integration to contribute to the future of custom-gen AI applications. With extensive experience in custom solutions, OneSeven Tech brings Nylas customers more access to AI/ML development resources to launch intelligent communication capabilities faster and more efficiently than they would on their own. 

The business case for email, calendar, and contact capabilities

Email, scheduling, and contact management are cornerstones of modern business communication, enabling seamless and efficient customer interactions. Whether sending solution requirements to a vendor, scheduling a visit to a car dealership for an oil change, organizing a team meeting, or automatically queuing reminder emails, these actions shape consumers’ expectations for smarter, more personalized interactions. However, organizations must tackle significant challenges to build these app experiences customers crave. 

Many product managers and engineering leaders view communication integrations and other in-house builds as one-time projects with relatively finite costs. But the reality is these initiatives are almost always an ongoing investment that prevents your developers from completing other business-critical work. Take Gmail, for example. Android users receive an update to their Gmail app once every four days on average. Near-constant provider updates can constrain internal dev teams and negatively affect your user experience. And what happens when things go wrong? Even after investing months (or years) in a project, there is no guarantee that the assumptions in your original design will support a full-functioning integration.

Building integrations on your own is:

• Expensive: High upfront costs to support multiple communications service providers.

• Time-consuming: Not only on the initial builds but also the ongoing maintenance cost, plus building a secure, scalable, and compliant solution.

• Risky: You’ll lose tribal knowledge when a key stakeholder leaves your company.

• Distracting: Engineering teams lose productivity, wasting months building table-stakes features rather than valuable features for the business.

To maintain your competitive edge and scale up to 40x faster, Nylas allows your technical team to focus on your core business needs rather than spending time on table stakes functions like email and scheduling. 

As a business leader, you want to reduce development costs, accelerate time to market, and drive revenue growth while differentiating your product from the competition.

Nylas enables developers to build email and scheduling functionality into your applications. How? Nylas handles all the difficulties of access, compliance, security, and API maintenance with a single layer of abstraction that unlocks access to all major email and calendar providers (Google, Microsoft, Yahoo, IMAP, and more).

Enhancing customer support with OneSeven Tech’s AI and integrated team solutions

OneSeven Tech works with companies to create custom communication solutions that reduce support staff interaction and increase customer satisfaction. Partnering with us ensures that your customer support capabilities are streamlined, customized, and updated based on user data. 

Why choose OneSeven Tech for your customer support needs?

Customized support tools: OneSeven Tech excels at leveraging its AI expertise to develop tailored solutions that integrate seamlessly into your existing customer support systems. Our partnership with Nylas enables us to build sophisticated AI Support software using its email tools to scrape customer support messages, calendar tool to book meetings with support reps, and analytics tools to track performance, ensuring that your user always has a top-notch customer support experience.

Dedicated integrated teams: We assemble dedicated pods of designers, engineers, and AI experts to deliver top-tier software projects efficiently and cost-effectively. Each pod operates within your 9-5 EST schedule, ensuring seamless communication and alignment with your timezone. With the flexibility to scale teams up or down easily, our Agile methodology — featuring 2-week sprints and bi-weekly deployments — allows for continuous feedback and iterative improvements. Your dedicated team includes senior-level professionals and comes fully equipped with project management and quality assurance, reducing management overhead while enhancing project output. This setup enables direct daily interaction through platforms like Slack, ensuring real-time collaboration and rapid adjustments, all at a fraction of the cost of hiring equivalent full-time resources in major tech hubs.

Benefits of working with OneSeven Tech: At OneSeven Tech, we combine deep industry expertise with a proven track record to serve as your digital partner through every growth stage. Since 2017, we have specialized in software design and engineering for startups, helping our clients — from pre-seed to Series B across more than 20 industries — secure over $96 million in venture capital from top investors like Y Combinator, SoftBank, and Hustle Fund to name a few. In 2023, we expanded our horizons into the AI/ML space, partnering with large-scale enterprises, including publicly traded companies and 2000-person hospitality groups. 

Revolutionizing communication experiences with AI

When it comes to communication capabilities, AI is a game-changer, offering efficient and personalized interactions that enhance user satisfaction. Nylas and OneSeven Tech are at the forefront of this revolution, leveraging gen AI to provide businesses with advanced tools to deliver exceptional customer experiences. 

Let’s look at the customer service industry, for example. By harnessing the power of AI-driven insights and predictive analytics, businesses can better anticipate customer needs, resolve issues proactively, and offer tailored solutions. From chatbots responding intelligently to customer inquiries to automated workflows that streamline assistance processes, Nylas and OneSeven Tech enable developers to build customer-centric solutions prioritizing efficiency, effectiveness, and user satisfaction. 

Businesses can achieve groundbreaking results using email and calendar data, especially when integrating this data with gen AI. 

Tailored gen AI applications for custom software development

OneSeven Tech and Nylas enable developers to build gen AI applications to enhance software development processes, streamline workflows, and drive innovation.

Combining their software design and engineering expertise with AI-driven technologies, OneSeven Tech and Nylas are paving the way for a new era of custom software development. These gen AI applications offer advanced data analytics, machine learning, and automation capabilities, allowing companies to build scalable, secure, and cutting-edge software solutions.

With a focus on user-centric design, scalable architecture, and seamless integration, the custom-gen AI applications developed by OneSeven Tech and Nylas are poised to transform the software development landscape. From rapid prototyping to agile development methodologies, these solutions are tailored to meet the evolving needs of modern businesses, driving digital transformation and accelerating time-to-market.

Product and design support for advanced Gen-AI solutions 

OneSeven Tech, in partnership with Nylas, provides comprehensive product and design support for developers building Gen-AI solutions. With expertise in advanced AI technologies, interactive prototyping, and user testing, this collaboration enables organizations to automate support processes, analyze customer feedback, and provide proactive assistance, enhancing customer satisfaction and loyalty. By blending design thinking with AI technologies, businesses can create intuitive interfaces and seamless interactions, captivating users and driving innovation and business growth at scale.

Let’s take your business to the next level! Schedule a 1:1 with the Nylas x OST Team to discuss how we can boost your business.